Student Forms & Contracts

Student and Emergency Contact Information

Website - Terms and Conditions

Last updated: August 9th, 2021 

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the website or purchasing a Sertifed., LLC Service (the “Service”). This website and Sertified., LLC classes are operated by Sertified., LLC (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.


If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.


Refund/Failure Policy

  • The only instance in which an individual will receive a refund is if they notify Sertified. of their need for removal from the course, at least 72 hours prior to the start time of the course. This request must be submitted, via email, to All requests for removal from a course, after 72 hours prior to the start of the class, will not be considered. Please carefully note: No extenuating circumstances will be considered for refund, after 72 hours prior to the start of the class! Transferring to a future class will require the payment of an additional course fee. 
  • If the participant is unable to and/or fails to complete the online coursework, in its entirety, prior to the start of the class, he/she/they will NOT be refunded any portion of the course fee. Transferring to a future class will require the payment of an additional course fee.
  • If the participant does not attend/is unable to attend the in-person skill session, in its entirety, he/she/they will NOT be refunded any portion of the course fee. Transferring to a future class will require the payment of an additional course fee. Note: Participants/Candidates who are late to any class session will not be admitted.
  • If the participant is unable to successfully complete any one of the requirements for certification, during the in-person skills session, he/she/they will NOT be refunded any portion of the course fee. Transferring to a future class will require the payment of an additional course fee.
  • Aquatic-Based Courses: If the participant is unable to successfully complete any one of the requirements during the in-water prerequisite skills session, he/she/they will NOT be refunded any portion of the course fee. Transferring to a future class will require the payment of an additional course fee.
  • Aquatic-Based Courses: If the participant successfully completes the requirements of the in-water prerequisite skills session but is unable to successfully fulfill the requirements for completion of the American Red Cross Lifeguarding class, he/she/they will NOT be refunded any portion of the course fee. Transferring to a future class will require the payment of an additional course fee.
  • In the case of a weather-related, or other pertinent issues, the course will be moved to an alternate location or rescheduled. If the student is unable to attend at the given location, at the given time, he/she/they will NOT be refunded any portion of the course fee. Transferring to a future class will require the payment of an additional course fee.
  • Instructors reserve the right to refuse a participant to continue in a class, if he/she/they does/do not believe that the student will successfully complete the class. The instructors also reserve the right to terminate any student who is causing disruption or is acting inappropriately in the course. Any of these instances (or other potentially similar instances) will not result in a refund. Transferring to a future class will require the payment of an additional course fee.


Use of Company Equipment: 

In order to maximize the effectiveness of our trainings, Sertified., LLC agrees to allow you (the participant/candidate) to use the necessary course materials, equipment, and supplies, as outlined in the course’s American Red Cross Instructor’s Manual and/or Instructor Trainer Guide. In return, Sertified., LLC expects that all equipment will be returned in the same condition as when it was lent to you. In order to receive certification, you must return all borrowed equipment back to the course instructor, in the condition that it was lent. Failure to comply with this regulation will result in the withholding of certification, until the equipment is either replaced or repurchased, at the expense of the student. Pending successful completion of the class, once the lost, damaged, destroyed, and/or stolen equipment is replaced or repurchased (by the student) and received by Sertified., LLC Administrators, certification will then be issued. 

You agree to inspect equipment prior to use and notify the instructor if there is any pre-existing damage. You agree to thoroughly disinfect and return all items, promptly, to the course instructor by the end of the course. You understand that you are responsible for replacement costs if the equipment is lost, damaged, destroyed, or stolen. If you fail to return the materials in reasonable condition to the course instructor, you understand that you will not be issued a certification until the materials, equipment, and/or supplies are replenished. 


Accommodations Request: 

All requests for accommodations must be in compliance with the Americans with Disabilities Act. Should you need to request accommodations, please do so by filling out the ‘Request for Accommodations’ section on the course registration page, prior to submitting payment. If you are unable to disclose this information via the request form, please contact Sertified.’s Administrative Office for further instruction. 


Release and Use of Photo/Video Content

You grant permission to Sertified., LLC. and its agents and employees/contractors the irrevocable and unrestricted right to reproduce the photographs and/or video images taken of you (the customer), or members of your family, for the purpose of publication, promotion, illustration, advertising, or trade, in any manner or in any medium. By agreeing to these terms, you hereby release Sertified., LLC. and its legal representatives for all claims and liability relating to said images or video. Furthermore, you grant permission to use statements that were given during an interview or guest lecture, with or without your name, for the purpose of advertising and publicity without restriction. You waive your right to any compensation.

Use of Customer Information

By agreeing to these terms and conditions, you agree to allow Sertified., LLC to release your name, email address, and phone number to partnered agencies. You grant Sertified. the unreestricted permission to contact you, regarding recruitment for employment either with Sertified., LLC or with partnered agencies, associations, universities, colleges, etc. If you wish that your information not be shared or released or used for contacting you for future employment opportunities, you must contact Sertified., directly, to opt out. 

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service. We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.


Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Sertified., LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Sertified., LLC.


Links To Other Web Sites

  • Our Service may contain links to third party web sites or services that are not owned or controlled by Sertified., LLC.
  • Sertified., LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
  • You acknowledge and agree that Sertified., LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
  • We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.



  • We may terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
  • All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.



You agree to defend, indemnify and hold harmless Sertified., LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.


Limitation Of Liability

In no event shall Sertified., LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.



Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Sertified., LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.



Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.


Governing Law

  • These Terms shall be governed and construed in accordance with the laws of Maryland, United States, without regard to its conflict of law provisions. Any subsequent litigation regarding this agreement shall be filed with a court of competent jurisdiction presiding over Anne Arundel County, Maryland.  
  • Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.



  • We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion.
  • By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.


Contact Us

  • If you have any questions about these Terms, please contact us prior to agreeing to them. We can be reached by email at or by phone at 443-239-6995. 



Waiver and COVID-19 Waiver



I, , the enrolled participant/candidate and/or the parent/guardian (if participant is under the age of 18) of the participant/candidate agree and understand that the activities at hand are potentially HAZARDOUS and DEMONSTRATIVE activities. I recognize that there are risks inherent in the practice of these skills, including but not limited to, paralyzing injuries and death. These trainings will also involve skin-to-skin, physical contact between students and instructors. Neither students nor instructors will be held liable for any injuries, illnesses (including, but not limited to COVID-19),  misunderstandings or accusations. The participant/candidate and/or parent/guardian hereby agrees to participate in the American Red Cross certification class, and hereby agrees to indemnify and hold harmless all instructors, supporting personnel, and the hosting facility and their staff against any liability resulting from any injury that may occur to the participant/candidate while participating in the class. The participant/candidate and/or parent/guardian also agrees to indemnify all instructors, support personnel (e.g., lifeguards, co-instructors, etc.) and the hosting facility and their staff for any damages incurred arising from any claims, demand, action or cause of action by the participant/candidate. 


The participant/candidate and/or parent/guardian authorizes all instructors, trained support personnel, and the hosting facility and their staff to have the participant treated in any medical emergency during their participation in the class. Further, the participant/candidate and/or guardian agrees to pay all costs associated with medical care and transportation for the participant. I have also made the course instructor aware, in writing, in the Course Notes section of the registration information, of any medical/health problems of which he/she/they should be aware. 


I have carefully read the above liability release and signed it with full knowledge and understanding of its contents and significance.   




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Document name: Student Forms & Contracts
lock iconUnique Document ID: e43857f03522c953ddf5e421994e6df53b71b9b2
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September 21, 2021 4:24 pm EDTStudent Forms & Contracts Uploaded by Sertified. ,LLC - IP