FAQ

It is an award-winning product from the American Red Cross that allows the course to be taught in two components. The first component is an online course, and the second is the in-person skills session. This allows for less in-class time and a much more flexible schedule!

We were founded with the hopes of creating a simpler, safer, and smarter way of getting certified. With those founding principles we created Sertified., LLC. and the S has stuck with us since!

We are American Red Cross instructors! This means that we are trained and highly qualified to teach the courses that you are looking for, but we do not work directly for the American Red Cross. Instead, we are a Licensed Training Provider, which allows us to teach their courses. No worries though, you receive the exact same certification!

It is an award-winning product from the American Red Cross that allows the course to be taught in two components. The first component is an online course, and the second is the in-person skills session. This allows for less in-class time and a much more flexible schedule!

We were founded with the hopes of creating a simpler, safer, and smarter way of getting certified. With those founding principles we created Sertified., LLC. and the S has stuck with us since!

We are American Red Cross instructors! This means that we are trained and highly qualified to teach the courses that you are looking for, but we do not work directly for the American Red Cross. Instead, we are a Licensed Training Provider, which allows us to teach their courses. No worries though, you receive the exact same certification!

You will receive a link to complete your online work within 48 hours of registration directly from the American Red Cross. The American Red Cross sends all of their online coursework via the Salesforce platform.  If you are unable to locate the link, we advise that you double-check your spam/junk folders for an email from ’Salesforce’. If you still cannot locate it or need it expedited, please contact us at admin@sertified.me

After successfully completing all of the online work and in person training, your digital certification will be sent to your email address within 10 days of the last day of the course.

All of your blended learning online course work must be completed prior the start of the first in-person class session or Google Meeting.

You can receive a refund or transfer up to 72 hours prior to the start of your class.  You simply need to notify us, via email (admin@sertified.me), of your intent to be removed from the class roster.  Any requests that we receive within 72 hours of the start of the class will not be eligible for a refund or transfer to another class.

Yes!  Your completed online work is good for 90 days after completion  You MUST retain a screenshot or a print out of your proof of completion. After your original course date passses, you will lose all access to the online work you have completed.

Please contact us (admin@sertified.me) to schedule a personal coaching session with one of our Lifeguarding Instructors.  The cost is $50 for a 30-60 minute coaching session where you will be able to practice the 300 yard swim, 2 minute tread, and the timed brick retrieval test. You will receive guidance and coaching directly from a member of our training team. 

Don’t hesitate to reach out with any questions via email (admin@sertified.me) or by phone 443-239-6995